How do I filter alerts and cases?
When managing alerts and cases, finding specific items quickly can be challenging at high volumes. This is common when your team needs to prioritise urgent cases, review items assigned to a particular analyst, or locate a specific transaction. You can use filters to narrow down the alerts displayed in your dashboard based on specific data fields.
How do I apply a filter?
Navigate to your alerts or case management view.
Click +add filter at the top of the list.
Choose your desired filter from the dropdown options.
Select or enter the value you want to filter by (e.g., "P1" for alert priority).
Your dashboard view will update automatically.
What filters are available?
Identifiers and timestamps
Alert ID: Find a specific alert using its unique identification number.
Case ID: Find alerts tied to a specific case identification number.
Created at: Filter alerts by the exact date or time range they were generated.
Last updated: Filter alerts by when they were most recently modified or worked on.
Status and prioritisation
Alert priority: Filter by urgency level (e.g., P1, P2, P3, P4).
Alert status: Filter by current state (e.g., Open, In Progress, Closed).
SLA status: Filter by Service Level Agreement timeline (e.g., breached or approaching deadline).
Queue: Isolate alerts sitting in a specific workflow queue.
Reason: Filter by the closure reason or outcome applied to the alert.
Assignment details
Assigned to: View alerts assigned to a specific team member.
Assignee role: View alerts assigned to a specific user role (e.g., L1 Analyst, Compliance Manager).
Rule and risk attributes
Rules: Filter by the specific rule that triggered the alert.
Rule nature: Filter by the general category or type of rule that fired.
CRA: Filter by customer risk assessment levels or scores.
Transaction and user details
Case type: Isolate alerts belonging to a specific category of case.
User tags: Filter by custom tags applied to the end user's profile.
Transaction tags: Filter by custom tags applied to the specific transaction.
Business industry: View alerts associated with a specific merchant category or business type.
Origin method: Filter by how the transaction was initiated (e.g., bank transfer, credit card).
Destination method: Filter by how the transaction was received or settled.
These filters allow you to build highly targeted views, so your team can efficiently organise, manage, and resolve cases based on any data point available in the system.