Case management: Manual case creation from users
You can now create a manual case directly from one or more users, without needing a related transaction first.
Key updates include:
Create a new case or add to an existing one from the Users list or an individual user's profile.
Adding a user to an existing case merges them with the existing case members instead of replacing them.
Cases created this way include new Overview and User Details tabs.
Detailed knowledge base article here
Case management: Custom reasons for manual cases
Manual cases now support your own custom reason list, matching the reason customization already available for regular cases and alerts.
Steps to try this out:
Settings → Case management → Disposition reasons → "Case creation" tab: 3 defaults present; add one reason, disable one
User page → ⋮ → Create case: Reason dropdown reflects the changes; "Other" still shows the free-text field
Sanctions → Search → create manual case: same reason list
Case management: Validate SARs before submission
You can now validate a SAR draft before submitting it, so form and filing errors surface early instead of at submission time. Available for US SAR (FinCEN) and CAN SAR (FinTRAC) reports.
Key updates include:
New "Validate" button on the SAR report screen, available to anyone who can save a draft or submit a report.
Checks both the report form and the FinCEN or FinTRAC filing format without submitting the report.
Screening: Device intelligence signals via Fingerprint
Flagright now supports device intelligence signals from Fingerprint, giving you more signal to detect fraud tied to a specific device or session.
Key updates include:
New device signals on user and transaction device data, including bot detection, VPN, proxy, and TOR usage, jailbreak/root/emulator detection, and account velocity over the last hour.
Signals are verified and decrypted server side for tenants with a Fingerprint integration configured.
Available as rule variables, so you can build custom rules on these signals.
NOTE: You'll need to contact you CSM to enable this
Management API: Secondary tax residence for consumer users
Consumer users can now have more than one country of tax residence, matching the equivalent field already available for businesses.
Key updates include:
New
secondaryCountryOfTaxResidencearray field on consumer User Details.Available as a rule variable for custom logic.
Check it out on our API docs
Management API: Screening activity endpoint
You can now retrieve your screening activity through the API instead of only viewing it in the console.
Key updates include:
New endpoint to fetch paginated screening activity, with filters for date range, user ID, transaction ID, and screening reason.
Screening reason filter lets you separate activity triggered by an API call from activity triggered by ongoing monitoring.
Check it out on our API docs
Management API: Sanctions, PEP, and adverse media webhooks documented
The webhooks for sanctions, PEP, and adverse media status updates are now documented in the API reference. These webhooks were already available; this update adds the documentation.
Check it out on our API docs
Case management: Working hours for SLA policies
SLA policies can now be configured with working hours, so the SLA clock only counts time during your team's business hours instead of the full 24 hour day.
Key updates include:
Set a start time, end time, and timezone per SLA policy.
SLA breach and warning times are calculated using only the configured working hours and working days.
